(English / Romanian / Italian / German Language Supported) 8:00AM - 6:00PM CET
Frequently asked questions
Have questions? We’re here to help
What are the delivery times for orders?
Orders are shipped within 24/48 hours after payment confirmation. Home delivery throughout Europe takes 5-7 working days via DHL courier with tracking.
Where are the orders shipped from?
All orders are shipped from our main headquarters at Str. 372 N40, Brehuiesti 717461, Botosani, Romania. We are committed to strictly adhering to the delivery times of 5-7 working days throughout Europe.
How can I track my order?
You will receive an email with a link to track your order as soon as it is shipped, typically within 48 hours of order confirmation. The link will allow you to monitor the shipment status in real-time.
How can i get in touch?
You can contact us through the contact page on our website, via WhatsApp, email, or phone. We respond on WhatsApp in your preferred language. On the phone, we offer assistance in English, Romanian, Italian, and German from 8:00 AM to 6:00 PM CET.
What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers. All payment methods are secure and certified, ensuring the maximum protection of your transactions.
How can I return a product?
If you wish to return a product, contact us within 30 days of receiving the order. We will provide detailed instructions for returning the item and obtaining a refund. Please ensure to keep the original packaging and all product accessories.
Do you offer a warranty on your products?
Yes, the products purchased are covered by the manufacturers' official warranty. The warranty period is specified on the product page in the Warranty section and varies depending on the manufacturer and the product.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of sending the confirmation. Contact us as soon as possible through the contact page, WhatsApp, email, or phone for immediate assistance.
Trademark Notice
PoolRobotShop is a registered trademark of FS Services Group Srl, a company operating internationally with headquarters in Romania. All transactions, sales, and shipments are managed and invoiced by FS Services Group Srl.
The content displayed on this site is the property of the respective brands, Zodiac and Polaris, which are part of the Fluidra group. PoolRobotShop does not own rights to these contents and uses them exclusively with prior authorization as an authorized retailer.
